We’re committed to delivering your jewellery quickly, securely, and with the utmost care. All orders are packed carefully to ensure your purchase arrives looking flawless.
Orders are shipped within 24 hours of confirmed payment on business days. Orders placed on weekends or public holidays are processed the next business day. You will receive both email and WhatsApp updates for order confirmation and dispatch with tracking details.
Within India: 2–7 business days from dispatch, depending on your location (metro vs rural).
International: Timelines vary by country and shipping option. Customs and duties, if applicable, are the responsibility of the recipient.
We ship with trusted courier partners. Once dispatched, a tracking number will be shared via email/WhatsApp. Please allow up to 24 hours for the tracking link to update.
Please ensure your address, phone number, and pin code are correct at checkout. Couriers usually make 2–3 attempts. If the shipment is returned, extra charges may apply for re-delivery.
Some deliveries may require a signature. Always inspect the parcel before signing. If the package looks tampered with, refuse delivery and contact us immediately.
If your parcel is lost in transit or arrives damaged, notify us within 24 hours of delivery with photos and an unboxing video (if damaged). We will investigate with the courier and arrange a replacement or refund as per our Returns Policy.
International orders may be subject to customs duties, taxes, or clearance charges set by the destination country. These costs are borne by the customer. Delivery timelines may vary due to customs processes.
We usually dispatch within 24 hours. However, delays may occur due to weather, strikes, holidays, or peak festival seasons. We will notify you in case of expected delays.
If you need to change your shipping address, contact us immediately. Once dispatched, rerouting may not be possible. Extra charges may apply for shipments returned or reshipped.
For any shipping queries or assistance, you can reach us at:
Call/WhatsApp: +91-7383553793
Email: info@vistojewellery.com